Enterprise Support - Geostream Solutions

Enterprise Support

We offer tailored support packages to local, national, and international enterprise clients, supplying scalable and cost-effective tiered support and escalation points to partner with in-house IT teams, CTOs and Network Administrators. We can provide 24/7 systems monitoring and alerting, out of hours coverage, regular site visits, backup & security services, project work, professional consultation and more.

Bespoke Package
Tiered Support Option
Improved Internal KPIs
24/7 Monitoring & OOH

Professional Consultation
Tailored Advice
Inform IT Strategy
Collaborative Projects

Microsoft Licensing
Security Services
Backups, DR & BC
Dark Web Breach Watch

3^rd Party Co-operation
Step-Change Projects
Regular Updates & Checks
Annual Audits

Bespoke Support

Our enterprise support packages are bespoke; tailored to the individual client. As standard are a dedicated support email address and improved internal KPIs. The rest of the package is totally unique to match the client’s requirements. Our additional options can include tiered support such as Level 3 only, regular site visits, 24/7 coverage, further improved internal KPIs and more. 24/7 monitoring of servers and desktops is included as standard, if required, allowing for custom Microsoft Patching, automated alerting of certain problems, and even self-healing.

Our engineers are well versed in the requirements of enterprise clients. Amongst our enterprise clients, we support the UK’s leading glass repair and replacement company, and a globally recognised international hair-care brand. We’ve also undertaken extensive projects for a Fortune 500 company in the property investment and development space, and the world’s largest plant-based consumer packaged goods company.

Service Options

We can build a bespoke collection of additional services to complement a client’s existing estate. Our cyber-threat protection and security services can provide a comprehensive set of tools to protect and mitigate against cyber-threats, including ransomware, email spoofing, phishing and other attack vectors. Our automated breach watch service monitors a company’s email domains to alert about compromised accounts, which includes selective monitoring of VIP personal email addresses, further securing against spoof emails and direct attacks. Employee spoof and phishing awareness testing campaigns and training are all included. Social engineering to obtain re-sued passwords is still a major problem, so we can also include a comprehensive enterprise-grade password management solution.

Our tailored backup solutions can cover cloud services such as Microsoft 365 and Google GSuite, as well as extensive disaster recovery and business continuity for virtual machines, both in client data centres and in Azure and AWS.

Professional Consultation

We establish ongoing relationships with our clients so that we fully understand their business and goals. We often have more exposure to current systems and trends than internal IT teams and can help to inform the strategic direction IT can take within the company.

When our clients want to undertake specific improvement programmes internally, we’re able to offer the services of our network architects, systems designers, and engineers to work with them before and during the project. Our extensive experience and knowledge allow us to offer advice and guidance that helps avoid problems and pitfalls along the way, leverage the most benefit from the project, and our Remote Hands ability allows our engineers to work alongside a client’s own in remote offices and other sites.

Bespoke Projects

Many large business and enterprises run lean IT teams supporting day-to-day business as usual (BAU) operations and rely on external partners to plan and deliver larger, step-change projects. With the relationships that we build with our clients we are ideally placed to better understand the requirements of the project, work efficiently with the internal teams, and successfully deliver the desired outcome. We can undertake any project required, be that large, small or even working with other 3^rd party vendors such as project management firms, communications specialists and global network integrators.

Clients can offload regular tasks for Geostream to manage. These can be policy-based actions such as patch management and backup monitoring, or non-BAU functions such as managing rolling replacement programs, annual licence audits, Cyber Essentials compliance, device firmware updates, security checks and more.

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Focus on core business and we'll deal with IT