Your IT Department

IT Support Derby

IT Support Quote within the hour

overview

Managed IT Support Services in Derby

Become one of our Derby Managed IT Support clients today and never worry about IT problems again. We provide you with the best IT support and services, keeping everything up to date and relevant and will be on hand to resolve the issues if they arise. Our proactive approach provides a stable environment, and we will already be working on the solution if problems arise.

  • Professional and personal

    Getting to know our clients and building solid relationships for years to come is one of our many benefits.

  • Fast and friendly

    Customer care is at the heart of what we do, and in stressful situations, you need the right team with the correct skill-set to resolve issues, not add to the stress.

  • Proactive and preventative

    Being proactive rather than reactive provides your business stability and reassurance. Our team focuses on the long-term goal rather than any quick fix.

  • Remote and on-site

    Unlimited IT support with no hidden costs. All our support packages include site visits if the engineer cannot resolve the issue remotely.

  • Around-the-clock monitoring

    There is never a time when your systems monitoring stops, even from dusk till dawn — ongoing self-healing and integration to our ticket system run 24/7.

  • Technical Account Manager

    IT support is more than just resolving issues. Your dedicated Technical Account Manager will look after your account and visit you regularly.

Introduction

Why Geostream for IT Support?

Derby based businesses can rely on our Managed IT Support team for bespoke IT services from a team of professionals, at an affordable price.

By using the best systems and tools, we ensure our customers get the most out of the technology they’ve invested in.

We are proud of our team and the first-class service we provide to our clients. We understand that every business is unique and requires a bespoke IT support plan that supports their business needs, whether to completely manage the entire IT system or provide support to internal IT departments. We do it all.

IT support engineer on the phone

Derby IT Support

How we can help your Derby business

  • Our Service

    Our IT support team are on hand when problems arise to ensure minimal disruption. There are various options for contacting us, whichever suits you best, and all methods are treated the same and dealt with accordingly.

    Site visits are included, and wherever possible, the engineer you have been dealing with will attend, ensuring continuity. We have a proven escalation process meaning that, in the event of a critical situation, it will be dealt with by the person with the relevant experience quickly and efficiently.

    You will also have a dedicated Technical Account Manager to discuss our service, understand your business and look after you.

  • Always Available

    Hidden problems can manifest in the background, starting a ticking timer toward failure. Our monitoring systems work 24/7 to take care of many of these problems automatically, with intervention. We will get an automated ticket to alert us when it can’t.

    We often fix issues before you’re even aware there was one. If your business relies on 24/7 operation, or you operate over the weekend, early morning or late evening, our optional Out of Hours (OOH) support service ensures you are still supported for critical events.

  • Being Proactive

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Bespoke Pricing

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

The team at Geostream have provided IT support to us for several years here at Maguire Training. Their expertise in tailoring a first-class upgrade means our business has a solid IT platform today and for some years to come.
D Rickersey