IT Support Services - Geostream Solutions

IT Support Services

From the start of the relationship, we will engage with you and conduct audits to establish your current infrastructure, offering advice tailored to your business needs. We aim to provide you with the best IT services, keeping everything up to date and relevant and will be on hand to resolve the issues if they arise. Our proactive approach provides a stable environment but when issues do happen, we are probably already aware and working on the solution.

Professional and personal
Priority based KPIs
Technical Account Manager
Remote and onsite support

Proactive and preventative
Automated updates
Network devices covered
Annual site audits

Round the clock monitoring
Self-healing
Optional 24/7 support
Fast and friendly service

Personalised support costs
Modern systems reward
Bulk user discount
Business scaling

Our Service

Our IT support team are on hand when problems arise to ensure minimal disruption. There are various options for contacting us, whichever suits you best and all methods are treated the same and dealt with accordingly. Site visits are included and wherever possible the engineer you have been dealing with will attend, ensuring continuity. We have a proven escalation process meaning that, in the event of a critical situation, it will be dealt with by the person with the relevant experience quickly and efficiently.

You'll also have a dedicated Technical Account Manager. They're there for you to discuss our service, understand your business and look after you.

Always Available

Hidden problems can manifest in the background, starting a ticking timer toward failure. Our monitoring systems are working 24/7 to take care of many of these problems automatically, without intervention. When it can’t, we’ll get an automated ticket to alert us. We often fix problems before you’re even aware there was one. If your business relies on 24/7 operation, or you operate over the weekend, early morning or late evening, our optional Out of Hours (OOH) support service ensures you’re are still supported for critical events.

Being Proactive

At Geostream, we believe that proactive maintenance and robust protection will prevent most problems that employees and businesses may encounter. The best business continuity is when systems do not fail, so we’re constantly working to ensure your IT works smoothly. Our monitoring agent is installed silently on all supported Windows desktops, laptops, and servers, reporting back to our secure maintenance platform and providing automated, regular updates so you have the latest protection from Microsoft. We don’t stop there; we also undertake regular site audits to keep other core services and infrastructure devices up to date.

Bespoke Costing

With our bespoke costing model, you will only pay for the services and users that require support. Our model scales with you and offers volume discounts as your business grows and reaches certain thresholds. We reward any customers that have manufacturer supported systems, following best practice, with lower support costs. If your systems are out of support, we can negotiate lower support costs allowing you to focus on replacement.

GET IN TOUCH

Focus on core business and we'll deal with IT