Networking & Infrastructure - Geostream Solutions

Networking & Infrastructure

Our IT support team are there to get you back up and running quickly and efficiently. Send an email directly to our ticket logging system or pick up the phone. Either way, we’re there for you. Site visits are all part of the service too, and you’ll normally get the person who’s working on the problem, so you’ll get continuity of service. Our levelled and priority-based approach to support ensures that critical events quickly get to the person with the right experience, with their undivided attention. We operate with key performance indicators (KPI) based on ticket priority, which gives you the reliability your business deserves, and you know exactly where you are.

Our costing model is bespoke, and you’ll only pay for the services and users that need support. Our model scales with you, offering a volume discount on user support as you grow. If you’re running systems still supported by the manufacturer – following best practice deployment – we’ll reward you with lower support costs. But if you’re still on older systems, we’ll reduce your first year costs so you can focus on replacement.

Professional and personal
Priority based KPIs
Technical Account Manager
Remote and onsite support

Proactive and preventative
Automated updates
Network devices covered
Annual site audits

Round the clock monitoring
Self-healing
Optional 24/7 support
Fast and friendly service

Personalised support costs
Modern systems reward
Bulk user discount
Business scaling

Our Service

Being Proactive

At Geostream, we believe that proactive maintenance and robust protection will prevent most problems that employees and businesses may encounter. The best business continuity is when systems do not fail, so we’re constantly working to ensure your IT works smoothly. Our monitoring agent is installed silently on all supported Windows desktops, laptops, and servers, reporting back to our secure maintenance platform and providing automated, regular updates so you have the latest protection from Microsoft. We don’t stop there; we also undertake regular site audits to keep other core services and infrastructure devices up to date.

Always Available

Hidden problems can manifest in the background, starting a ticking timer toward failure. Our 24/7 monitoring systems take care of many of these problems automatically, without intervention. When it can’t, we’ll get an automated ticket to alert us. We often fix problems before you’re even aware there was one. If your business relies on 24/7 operation, or you operate over the weekend, early morning or late evening, our optional Out of Hours (OOH) support service ensures you’re are still supported for critical events.

Bespoke Costing Model

Our costing model is bespoke, and you’ll only pay for the services and users that need support. Our model scales with you, offering a volume discount on user support as you grow. If you’re running systems still supported by the manufacturer – following best practice deployment – we’ll reward you with lower support costs. But if you’re still on older systems, we’ll reduce your first year costs so you can focus on replacement.

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Focus on core business and we'll deal with IT